Customer Performance Field Officer - Mombasa

📋 Description

• Monitoring assigned accounts and taking appropriate action to keep the collection portfolio within
• Contacting and locating customers to implement repayment schedules, educating them on the
• Assisting customers with issues that may be affecting their ability to repay, including accidents
• Tracking and managing non-performing accounts, recommending and executing returns or repossessions
• Planning and executing field visits to recover payments or assets within the assigned territory
• Conducting all recoveries lawfully and peacefully — never using, threatening, or implying force

🎯 Requirements

• A valid NTSA driving license with motorcycle entitlement (Class A2): this is a mandatory
• Proven, competent motorbike riding experience and physical fitness to ride daily in varied terrain
• Proven experience in collections, debt recovery, fleet management, or a similar field-based
• Strong communication skills; especially in handling difficult or sensitive customer interactions
• Ability to manage field operations independently, including lawful asset recovery and professional
• Proficiency with data tracking and reporting tools such as Excel and Freshdesk

🎁 Benefits

• Training and on-the-job development programs
• Coaching partnerships
• Family-friendly policies
• Support for well-being
• Flexibility
• Safety equipment and insurance cover for field role