Contact customers to address Safer Gambling, Affordability or Financial Crime concerns.
Deliver outstanding customer service while encouraging Safer Gambling tools or Source of Funds
Use judgement to evaluate responses and apply controls to mitigate risk promptly.
Ensure actions like loss/deposit limits, account closure are taken with an audit trail.

🎯 Requirements

Excellent written and verbal language skills.
Ability to communicate sensitively, calmly with distressed customers.
Experience handling confidential information.
Experience with Safer Gambling and AML policy requirements.
Knowledge of Safer Gambling customer tools.
Proven track record delivering high-quality work in a fast-paced environment.

🎁 Benefits

Great pension.
25 days annual leave plus local public holidays.
Extra paid leave for wellbeing and development.
Life assurance and income protection.
Private healthcare and wellbeing support.
ShareSave scheme.

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