Customer Protection Contact Centre Analyst - Gibraltar

📋 Description

• Handle inbound/outbound customer contact by phone or electronic means.
• Address Safer Gambling, Affordability or Financial Crime concerns.
• Engage with customers to use Safer Gambling tools or obtain Source of Funds evidence.
• Apply judgement to mitigate risk and document decision-making.
• Implement actions such as loss limits, deposit limits, or account closure when needed.

🎯 Requirements

• Excellent written and verbal communication skills.
• Ability to communicate sensitively with distressed customers.
• Experience handling confidential customer information.
• Knowledge of Safer Gambling and AML policy requirements.
• Familiarity with Safer Gambling customer tools.
• Proven track record delivering high-quality work in a fast-paced environment.

🎁 Benefits

• Great pension and 25 days annual leave plus bank holidays.
• Extra paid leave for wellbeing and development.
• Life assurance and income protection.
• Private healthcare and wellbeing support.
• A stake in our success through the ShareSave scheme.