Customer Quality Manager

📋 Description

• Translate customer quality expectations, specifications, quality limits, and service commitments
• Act as a primary quality contact for customers, coordinating timely and accurate responses to
• Initiate and maintain customer quality reviews supported by documented evidence, trend analysis
• Collaborate with the Customer Quality Analyst and site Food Safety and Quality (FSQ) teams to
• Coordinate customer supplier-assurance inquiries with Quality, Procurement, and Technical Services
• Escalate significant quality risks promptly and ensure customer communications are factual

🎯 Requirements

• Bachelor's degree in Food Science, Quality, Business, or a related field; equivalent professional
• At least five years of experience in food manufacturing quality, customer quality, complaint
• Demonstrated ability to communicate with customers professionally, coordinate investigations
• Strong analytical, problem-solving, organizational, and communication skills, with the ability to
• Experience with customer audits, quality reviews, or supplier-assurance coordination is preferred.
• Ability to communicate technical findings clearly, maintain confidentiality, and exercise sound

🎁 Benefits

• Salary range: $90,000–$120,000 per year.
• Work flexibility: Optional work-from-home arrangement.
• Location: Savage, Maryland, with the position listed under United States opportunities.
• Additional benefits, including healthcare coverage, retirement plans, paid time off, and other