Customer Reference Specialist

📋 Description

• Match reference requests from sales teams to the best-fit customers based on industry, product, use
• Leverage usage dashboards, Power BI, and other reporting tools to verify customer adoption and
• Manage the full logistics of one-on-one and group reference calls: outreach, scheduling, briefing
• Prepare reference meeting assets, such as customer proof points, talking points, and call briefs.
• Collect feedback from sellers and customers after calls and flag trends to the team.
• Coordinate customer reference meetings for company events, including customer host preparation

🎯 Requirements

• 5+ years of related experience in marketing, customer advocacy, customer marketing, or similar
• Bachelor’s degree in marketing, communications, Business, or related field (or equivalent
• Hands-on experience with customer reference or advocacy programs, or comparable program
• Strong project management skills
• Clear, concise, professional written and verbal communication
• Sound judgment in applying established processes