Customer Relations Associate

📋 Description

• Manage customer interactions end-to-end across phone, chat, and email, ensuring timely resolution, high quality, and accurate CRM documentation.
• Execute targeted outbound campaigns to engage customers, drive product adoption, and support retention and revenue initiatives.
• Identify customer needs and recommend relevant solutions, contributing to cross-sell, upsell, and customer value growth.
• Collaborate with Marketing and internal stakeholders to support campaign execution, promotions, and customer lifecycle programs.
• Own escalations and complex cases, ensuring proper routing and follow-through with internal teams until resolution.
• Capture customer insights and feedback to improve products, processes, and campaign effectiveness.

🎯 Requirements

• 2–4 years of experience in Customer Care, Customer Relations, or similar roles.
• Experience handling multi-channel customer interactions (phone, chat, email).
• Familiarity with CRM or case management systems.
• Strong problem-solving and multitasking skills.
• Commercial mindset with ability to identify growth opportunities.
• Strong communication skills with fluency in English (additional APAC languages are a plus).

🎁 Benefits

• The Payoneer Ways of Working.
• Global team with diverse, inclusive culture.
• Opportunities for learning and growth.
• Collaborative, cross-functional environment.