Customer Relations Correspondence Coordinator

📋 Description

• Handle incoming chats, SMS, and emails in fast pace.
• Adjust written tone to match customer expectations.
• Resolve inquiries; may include outbound phone support.
• Collaborate with teams to escalate complex issues.
• Document interactions accurately and adhere to quality metrics.
• Meet productivity, schedule adherence, and attendance goals.

🎯 Requirements

• High School diploma or GED; college preferred.
• 6+ months customer service experience (G4 preferred).
• English fluency; 18+ years old.
• Basic computer skills; typing >50 WPM; MS Office.
• Strong written communication; proficient with Zoom, Teams, email, live chat.
• Bilingual Spanish a plus; must read/write/speak English.

🎁 Benefits

• Company info and apply: allegiantair.jobs