Customer Relations Representative

📋 Description

• Handle incoming customer correspondence via email, fax, and mail to resolve travel inquiries and
• Respond to customer communication in order received per DOT regulations.
• Assist with changes/cancellations of itineraries via live chat, email, and phone.
• Investigate and resolve issues, tracking cases in department databases.
• Collaborate with other teams and third parties to resolve claims and incidents.
• Maintain high-quality, professional email responses and adhere to policies.

🎯 Requirements

• High School Diploma/GED; 6 months of customer service/relations experience.
• Authorized to work in the US; pass a criminal background check.
• Excellent written communication and strong organizational skills.
• Experience with email management tools; familiarity with CRM systems preferred.
• Customer-centric mindset and problem-solving skills; willing to adapt to changes.

🎁 Benefits

• Full-time and part-time benefits include profit sharing, medical/dental/vision/Life/Disability