Customer Relationship Specialist, Granite

📋 Description

• Lead new client onboarding, explain products, and guide usage.
• Serve as first point of contact for clients via phone and email.
• Identify and resolve client issues; coordinate with internal teams.
• Build and nurture strong, long-term client relationships.
• Educate clients on updates, features, and best practices.
• Act as a conduit for client feedback to improve offerings.
• Maintain accurate client records in the CRM.

🎯 Requirements

• Bachelor's Degree or equivalent
• Excellent written communication with accurate grammar and punctuation
• Read and respond to client emails with professional etiquette
• Excellent verbal English communication with neutral accent
• Strong analytical and cognitive skills
• Attention to detail
• Minimum 30 WPM with the ability to talk on the phone

🎁 Benefits

• Medical insurance for employees and family
• Personal Accident Benefit and Life Insurance for employees
• Wellness programs including doctor support and counseling
• 10 paid holidays plus 26 vacation days per year
• Employee engagement activities