Customer Relationship Specialist, Granite

📋 Description

• New client onboarding: guide clients and explain products/services.
• Client assistance: first point of contact via phone or email.
• Problem resolution: identify and troubleshoot issues; coordinate with internal teams.
• Relationship building: nurture strong client relationships and tailor interactions.
• Client education: share updates, features, and best practices.
• Client feedback: relay insights to improve offerings.
• Record keeping: maintain client records in our CRM.

🎯 Requirements

• Bachelor’s Degree or equivalent
• Excellent written communication skills
• Read/respond to client emails with effective business etiquette
• Excellent verbal English with neutral accent
• Strong analytical and cognitive skills
• Attention to detail
• Minimum 30 wpm with phone capability

🎁 Benefits

• Competitive salary based on experience
• Medical and life insurance for employee and family
• Wellness programs and doctor support
• 10 paid holidays and 26 vacation days per year
• Employee engagement activities
• Inclusive, values-driven culture