Customer Relationship Specialist, Granite

📋 Description

• Onboard new clients and explain our platform and services.
• Be the first point of contact for client questions via phone and email.
• Identify and resolve client issues; coordinate with internal teams.
• Build and nurture strong, long-term client relationships.
• Educate clients with updates, new features, and best practices.
• Gather client feedback to inform product improvements.

🎯 Requirements

• Bachelor’s degree or equivalent.
• Excellent written communication (grammar/punctuation).
• Proficient business email writing etiquette.
• Excellent verbal English with neutral accent.
• Strong analytical and cognitive skills.
• Minimum 30 wpm and ability to talk on the phone.

🎁 Benefits

• Competitive salary based on experience.
• Medical insurance for employees and family.
• Personal Accident Benefit and Life Insurance.
• Wellness programs and doctor support.
• 10 paid holidays and 26 paid leave days.
• Employee engagement activities.