Customer Relationship Specialist, Granite

📋 Description

• Lead client onboarding; explain products and help clients use the platform.
• Be first point of contact for client questions via phone and email.
• Identify and troubleshoot client issues; coordinate with internal teams.
• Build and nurture strong client relationships; tailor interactions to needs.
• Provide insights and resources on updates, features, and best practices.
• Relay client feedback to internal teams to improve offerings.

🎯 Requirements

• Bachelor's degree or equivalent required.
• Excellent written communication.
• Proficient in business email etiquette.
• Fluent English with neutral accent.
• Strong analytical and cognitive skills.
• Attention to detail.

🎁 Benefits

• Competitive salary based on experience.
• Medical insurance for employees and family.
• Wellness programs including doctor support.
• Paid holidays and paid time off.
• Employee engagement activities.
• Core values: integrity, empowerment, teamwork.