Customer Relationship Specialist, Granite

📋 Description

• Lead new client onboarding and explain products
• Be first contact for clients via phone and email
• Identify and resolve client issues; collaborate with teams
• Build and nurture strong client relationships
• Educate clients on updates, features, best practices
• Act as a feedback conduit to improve offerings
• Maintain accurate client records in CRM

🎯 Requirements

• Exceptional written and verbal communication
• Strong interpersonal skills
• Problem-solving and proactive approach
• Patience and empathy
• Organizational skills and multitasking
• Proficiency with office productivity software
• Prior client-facing or customer service experience preferred

🎁 Benefits

• Comprehensive health and life insurance
• Wellness programs and mental health support
• Generous paid time off and holidays
• Employee engagement activities
• Inclusive, values-driven culture