5+ years of experience in a customer-facing Tier 3, Escalation Support, Customer Support
Strong software engineering skills - proficient programmer in Go, Python, or JavaScript/TypeScript
A track record of building - tools, services, or applications designed and shipped, whether
Proven troubleshooting skills - dive into complex, unfamiliar codebases, analyze system logs, and
Incident management experience - staying calm and communicating clearly during high-severity
A structured problem-solving approach - synthesize inputs from multiple sources and prioritize

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