Customer Reliability Engineer

📋 Description

• Own the most complex, high-severity customer issues end-to-end, from first signal through confirmed
• Reproduce defects, validate fixes with Engineering, and confirm customer-side resolution. Produce
• Analyze support and telemetry signals across the customer base to find systemic risks before they
• Contribute monitoring, detection, and diagnostic capability to the core product and the engineering
• Define customer-facing reliability metrics (error rates, resolution times, repeat-contact rates)
• Manage the technical escalation lifecycle with clear ownership and timely communication. Partner

🎯 Requirements

• Minimum 5 years of hands-on experience in site reliability engineering, escalation engineering
• Strong foundation in networking and security: TCP/IP fundamentals (OSI model, IPv4/IPv6 addressing
• Proficiency with observability and diagnostic tooling: packet capture and analysis (Wireshark
• Strong scripting and automation skills (Bash, Python) with a track record of shipping tooling that
• Experience with incident management, postmortem culture, and SLO/SLI-based reliability practices.
• Excellent written and verbal communication. Able to convey complex technical information clearly to

🎁 Benefits

• Equity plan participation
• Compensation: For Portugal based hires, estimated annual salary is between €61,000 - €84,000