Customer Resilience Manager - Customer Success (Remote)

📋 Description

• Become familiar with the account background, key stakeholders, goals, requirements, and
• Ensure timely responses and communications to provide a high degree of customer satisfaction.
• Jointly develop a success plan with the customer and drive to achieve their goals and objectives.
• Be flexible, and provide a tailored, comprehensive, focused, and value-driven customer experience.
• Own and drive the customer's overall journey, experience, and touch points with Rubrik.
• Monitor the customer's environment, identify proactive activities to prevent issues, and keep the

🎯 Requirements

• Bachelor's degree in a computer-related discipline preferred.
• 8+ years of experience in a customer success and/or technical account management role in a

🎁 Benefits

• Eligible for bonus potential, equity and benefits.
• US Pay Range: $164,600 — $246,800 USD