Customer Retention Executive

Added
2 days ago
Type
Full time
Salary
Salary not provided

Related skills

reporting salesforce saas renewals upsell

📋 Description

  • Contributes to renewal bookings quota and migration targets
  • Point of contact for perpetual accounts in renewal or migration motions
  • Participates in add-on and upsell opportunities related to renewals/migrations
  • Builds/interprets data related to TAR, ACV attained, renewal add-ons, Closed/Lost opportunities
  • Negotiates with customers and proposes creative resolutions
  • Communicates product use-cases, SaaS upgrade motions and value proposition

🎯 Requirements

  • Bachelor’s degree in Finance, Accounting, Business, or comparable experience
  • Excellent written and verbal communication skills cross-functionally
  • Strong organizational skills; able to multi-task in fast-paced environment
  • Ability to work with diverse teams and build relationships
  • Proven analytical and problem resolution skills
  • Flexible with prioritization to meet multiple goals

🎁 Benefits

  • Proactive, collaborative team culture
  • Diversity and inclusion values
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