Customer Retention Executive - Kasoa

📋 Description

• Screen, upgrade, and onboard retention customers with proper KYC.
• Handle customer complaints and product queries to resolution.
• Support retention product touchpoints with clear guidance.
• Monitor shop stock levels and place replenishment orders timely.
• Keep the shop running to standard during hours Mon-Sat.
• Build trust with customers to improve long-term retention.

🎯 Requirements

• Demonstrable experience in telesales, sales support, or customer-facing retail.
• Proficiency in Excel and CRM systems; Freshdesk experience is a plus.
• College diploma or degree; strong communication and attention to detail.
• On-site role in Ghana; reports to Retention Team Lead.
• Ability to handle customer interactions and close sales confidently.
• Stock management knowledge or related experience.

🎁 Benefits

• On-site shop environment with live customers and real targets.
• Opportunity for internal promotion across six markets.
• Diverse development programs and on-the-job training.
• Family-friendly policies and employee well-being.
• Collaborative culture across markets and locations.
• Impactful work expanding financial inclusion in Africa.