Customer Retention Manager - Sales

📋 Description

• Take ownership of customers who are at risk, have stopped using the product, or have expressed an
• Protect and retain revenue, re-establish product usage, and secure renewals by demonstrating
• Build strong client relationships, negotiating favourable contract terms, and influencing client
• Engage with clients who wish to cancel, addressing their concerns and presenting tailored solutions

🎯 Requirements

• Experience in customer retention, particularly with SME clients, account management, or a similar
• Demonstrate achievement of retention targets and forecasting.
• Track record of achieving retention, renewal, or revenue protection targets rather than pure
• Strong commercial negotiation skills with the ability to influence outcomes while maintaining
• Tailor communication style to suit a diverse audience, building partnerships and conveying complex
• Demonstrate a data-driven approach to decision-making and address client concerns and present

🎁 Benefits

• Hybrid working - 40% office based
• Great compensation package and uncapped commission
• Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days
• You can purchase additional annual leave