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iKhokha

Customer Retentions Consultant

On site
Customer Support
Added
1 day ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

crm technical support product training phone support fica

📋 Description

  • Maintain and retain all iKhokha merchants
  • Run proactive and reactive retention campaigns
  • Provide over-the-phone training on features
  • Grow merchant product portfolios with customers
  • Handle escalations and ensure issue resolution
  • Deliver exceptional customer experience to boost retention

🎯 Requirements

  • Completed Matric/Grade 12
  • 1–2 years call centre experience with CRM exposure
  • Strong written and verbal communication
  • Experience with product, FICA, technical support

🎁 Benefits

  • Hybrid, remote, and in-office options
  • Medical aid and group risk contributions
  • Career growth and study leave
  • On-demand learning access
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