Customer Service & Administrative Assistant

📋 Description

• Manage all inbound and outbound customer communications across phone, email, SMS, and live chat
• Handle high daily interaction volumes while maintaining excellent service quality, consistent
• Coordinate the complete appointment management process, including scheduling, confirmations
• Manage customer inquiries and service-related requests, ensuring issues are addressed efficiently
• Maintain accurate and up-to-date CRM and help desk records, including customer notes, tags
• Monitor leads, customer conversations, and pending requests to ensure nothing is missed or left

🎯 Requirements

• At least 3 years of professional experience in customer service, customer support, administrative
• Proven ability to manage 60 or more customer interactions per day for at least six consecutive
• At least 2 years of hands-on experience using CRM or help desk platforms such as Zendesk, HubSpot
• Demonstrated ability to manage multiple communication channels simultaneously, including phone
• Strong appointment scheduling and administrative coordination skills, with excellent attention to
• Experience maintaining accurate CRM records, managing follow-up activities, and organizing customer

🎁 Benefits

• Competitive compensation: USD 1,250 per month during the first 90 days, increasing to USD 1,500 per
• Fully remote work: Work from home from Brazil without the need to commute.
• Performance-based growth: Strong performers may unlock additional salary increases, long-term
• Direct business exposure: Work closely with US-based franchise owners, operators, and location
• Real ownership and responsibility: Take an active role in daily operations and directly contribute
• Multi-location experience: Gain exposure to different franchise locations and develop an