Customer Service Administrator

📋 Description

• Make outbound calls to tenants to coordinate and confirm upcoming property health and safety
• Handle inbound calls from tenants and customers, responding to questions about inspections
• Follow approved call scripts and communication guidelines while maintaining a professional
• Coordinate inspection appointments between tenants, landlords, and service providers, ensuring
• Respond to tenant inquiries and concerns regarding scheduled inspections, property access, and
• Maintain accurate and up-to-date records of customer interactions, appointment bookings

🎯 Requirements

• Previous experience in customer service, call handling, appointment scheduling, virtual assistance
• Excellent written and spoken English communication skills, with a professional and confident
• Strong numerical and mathematical skills, with the ability to handle scheduling information and
• Fast and accurate typing skills, ideally between 60 and 70 words per minute (WPM).
• Excellent attention to detail and the ability to maintain accurate customer records and appointment
• Strong organizational, multitasking, and time-management skills, with the ability to manage

🎁 Benefits

• Competitive compensation rates.
• Weekly payments for completed services, according to the engagement terms.
• Fully remote working opportunity, with the possibility of working from any region.
• Access to free training and professional upskilling opportunities.
• Ongoing support, guidance, and assistance throughout the engagement.
• Access to a vibrant international community of virtual assistants and independent professionals.