Customer Service Administrator

📋 Description

• Handle inbound service inquiries in person, by phone, and online
• Resolve escalations using active listening and de-escalation
• Document interactions in CRM per criteria and SLAs
• Meet departmental metrics by level
• Perform admin tasks for class processing
• Enter student data accurately and maintain student/class records

🎯 Requirements

• 1+ year in customer service or administrative role
• High school diploma or GED; some college preferred
• Varied office hours including evenings and some weekends
• English required; bilingual English/Spanish preferred
• Adaptable to change and able to multitask in fast-paced environments
• Typing 20+ wpm; proficient in Microsoft Office