Customer Service Advisor

📋 Description

• Receiving and inputting postal appeals on to the CMS
• Professionalism in gathering the data
• Sufficient and accurate data recording
• Recording in a timely manner
• Ensure all appeal correspondence is available within a suitable time
• Ensuring evidence from both parties is attached to the right case

🎯 Requirements

• Experience of contact / processing centre working
• Experience of processing data with attention to detail and good accuracy
• Excellent telephone manner
• Knowledge of service centre processes, policies and procedures, such as escalation procedures
• Excellent computer skills – especially MS office in the area of excel and outlook
• Excellent communication and written skills with the ability to work confidently with customers and

🎁 Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of