Customer Service Advisor

📋 Description

• Taking inbound calls from Life Insurance customers
• Supporting customers through important life events and policy changes
• Reviewing customer needs and identifying appropriate solutions
• Updating customer records accurately across internal systems
• Delivering fair and positive customer outcomes
• Collaborating with colleagues and specialist teams to resolve enquiries

🎯 Requirements

• Excellent communication and listening skills
• A professional and confident telephone manner
• A passion for delivering great customer service
• Strong team-working skills
• A willingness to learn and develop new skills
• Good attention to detail

🎁 Benefits

• Opportunity to participate in annual performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. Option to buy and
• Competitive family leave