Customer Service Advisor - Energy (Leicester)

📋 Description

• Make energy easy by helping customers understand bills, meters, and tariffs.
• Solve billing queries, meter issues, or energy questions quickly and accurately.
• Provide end-to-end service; handle queries from start to finish.
• Think on your feet with real conversations, no scripts.
• Treat customers with warmth, care, and going the extra mile.
• Make a real impact by guiding greener energy choices.

🎯 Requirements

• Excellent customer service.
• Strong communication and listening skills.
• Ability to handle calls and resolve issues.
• Empathy and patience with customers.
• Adaptable and able to learn quickly.
• Team player with collaborative mindset.

🎁 Benefits

• EV salary sacrifice - drive electric and save.
• Cycle-to-work scheme.
• Share options - own a piece of the pie.
• Fully stocked kitchens – snacks fuel your day.
• Weekly Family Dinner catch-ups.