Customer Service Advisor - Energy (Remote UK)

📋 Description

• Making energy easy: Cutting through the jargon and helping customers understand their bills
• Solving problems like a pro: Handling billing queries, meter issues, and complex energy conundrums
• End-to-end service: Handling queries from start to finish, including complaints, ensuring customers
• Thinking on your feet: No scripts, no robotic responses – just real conversations where you listen
• Treat every customer with the care you’d give gran: Providing warmth, kindness, and going the extra
• Making a difference: Helping customers struggling with energy bills or advising on greener energy

🎯 Requirements

• Live for great customer service: Derive satisfaction from helping people.
• Ask questions and embrace change: Enjoy learning new things and adapting to a fast-paced
• Have each other’s backs: Team-oriented, no egos, supporting colleagues.
• Care about the planet: Share passion for a greener future and fighting climate change.
• Spot problems and fix them: Proactively identify issues and implement better ways.
• Tackle tough calls head-on: Handle challenging conversations, stay cool under pressure, and keep

🎁 Benefits

• EV salary sacrifice – drive electric & save
• Cycle-to-work scheme
• Share options – own a little piece of the pie
• Fully stocked kitchens
• Weekly ‘Family Dinner’ catch-ups