Customer Service Advisor - French-speaking

📋 Description

• Handle inbound calls, emails, and live chats with customers.
• Troubleshoot basic tech issues and update account information.
• Deliver excellent customer service with a Right First Time mindset.
• Use multiple internal and external systems to resolve queries.
• Own challenges through to resolution and share feedback for improvement.
• Join onboarding induction on Sep 28.

🎯 Requirements

• Fluent in French and English.
• Strong commitment to stellar service and growth.
• Excel at building relationships and clear communication.
• Proactive, can-do attitude with strong problem-solving.
• Comfortable juggling multiple tasks across different hats.
• Please submit your CV in English.

🎁 Benefits

• Hybrid work schedule: 3 days in the office and 2 days remote after probation.
• Office in the heart of Barcelona.
• Ticket restaurant provided.
• Equipment provided on day one.
• Induction group on 28 September.
• Diversity, equity, and inclusion commitment.