Customer Service Advisor - Nights

📋 Description

• Answering phone calls, emails, and chats promptly with high first-time resolution
• Managing telephone and email communication from clients and their customers regarding service
• Resolving first-line customer queries related to payment contracts and contractual relationships
• Identifying and escalating complex issues to appropriate teams
• Engaging with consumers regarding overdue balances and collections in line with policies
• Following defined scripts for support and payment negotiations

🎯 Requirements

• Excellent verbal and written communication skills with strong telephone manner
• Active listening skills, patience, and empathy
• Proficiency in building positive working relationships with consumers and colleagues
• Problem-solving skills to identify and resolve issues
• Attention to detail for accurate documentation
• Ability to work within service level agreements (SLAs)

🎁 Benefits

• Friday off every third week for longer weekends
• Improved work-life balance with rotating night shifts