Customer Service Agent

📋 Description

• Resolve customer queries, using resources and knowledge acquired through training.
• Support customers across multiple channels: live chat, telephone, and email.
• Identify & act on opportunities to reinforce company strategy in the customer experience.
• Consistently meet quality, efficiency, and productivity targets set by the department.

🎯 Requirements

• Previous customer service, contact centre, gaming, betting or office-based support experience.
• 1+ years of experience interpreting and responding to customer requests skills.
• Problem-solving Experience building relationships with main partners for each assigned customer.
• Comfortable working across multiple systems.
• Good typing speed and computer literacy.
• Proficiency in Microsoft Office applications.

🎁 Benefits

• 15 vacation days per year, plus statutory holidays.
• Quarterly performance bonuses up to 10%.
• Premium group health insurance (post probation), 80% employer covered.
• Company-matched private pension plan after one year.
• Two paid breaks and a paid lunch hour daily.
• Gym memberships after three months.