Provide clear, prompt, empathetic, customer-oriented support to consumers
Assist customers via email, live chat, and phone to resolve inquiries
Build a trusted network with our customer support team
Work with customers to understand how they use Sezzle and provide feedback to Product/Dev teams
Act as an advocate for customers, report areas for improvement in our product or processes
Identify solutions, share trends with leadership, and suggest innovations on behalf of the customer

🎯 Requirements

Excellent communication and interpersonal skills
Fluent in English (written and spoken)
Fluent in English and Spanish (bilingual)
3+ years of customer support experience
Zendesk, LiveAgent or Jira experience is a plus
Bachelor’s degree or equivalent

🎁 Benefits

Remote role
3-4 training weeks
Full availability first 2 months, no vacations
Fixed shift, based in Central Standard Time
Remote work-from-home environment

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