Customer Service Agent (Bilingual in Spanish and English)

📋 Description

• Communicates with Kafene customers via telephone, and attracts potential customers by answering
• Maintains customer accounts by verifying and recording account information. Includes updating
• Manages large amounts of incoming calls. Places outbound calls as necessary for customer account
• Resolves product or service problems by clarifying the customer's complaint; determining the cause
• Builds sustainable relationships of trust through open and interactive communication. Provides
• Follows all Kafene procedures, guidelines, and policies, including implementing any changes when

🎯 Requirements

• You are comfortable working in a remote environment with reliable internet access.
• You have proven customer support experience, ideally in the rent/lease-to-own industry.
• You exhibit strong phone contact-handling skills and active listening.
• You possess excellent communication and presentation skills; being bilingual is a plus.
• You demonstrate the ability to multitask, prioritize, and manage time effectively.
• You hold a high school diploma or equivalent; a college degree is preferred.

🎁 Benefits

• Compensation: from $8/hour plus overtime pay (average of $1,000 - $1,400 total compensation per
• Healthcare Stipend: We prioritize your well-being by covering medical, dental, and vision insurance
• Paid Time Off: We value work-life balance, which is why we offer flexible paid time off starting