Customer Service Agent - Call Center - Night Shift

📋 Description

• Primary phone-based customer support and issue resolution
• Troubleshoot technical issues for POS systems and peripherals
• Guide clients through setup, updates, and daily use of the platform
• Log interactions in CRM/ticketing systems
• Escalate complex cases to Tier 2 with documentation
• Identify recurring issues and share insights to improve processes

🎯 Requirements

• Night shift availability (22:00–06:00 PL time)
• Hybrid work: Kraków office 3 days / 2 days remote after probation
• Willingness to work weekends and public holidays
• 1–3 years of professional experience in customer success, call center, or related roles
• Fluent Polish and strong English communication
• Foundational troubleshooting and analytical skills for software/hardware

🎁 Benefits

• Competitive pay: 6600-9800 PLN gross on CoE (+ bonus)
• Fully paid private healthcare in LuxMed
• Laptop and essential work equipment provided
• Modern office in Kraków city centre; relocation package within Poland
• Access to Worksmile platform with monthly top-up
• Company parties and social activities