Customer Service Agent: Dutch (morning shift)

📋 Description

• Customer Service by email, phone or social media to resolve incidents
• Manage incoming calls and chats and customer inquiries
• Provide accurate information using the right tools
• Handle complaints with solutions and follow-up
• Follow procedures, guidelines, and policies
• Engage customers and coordinate with Operations during incident resolution

🎯 Requirements

• Experience in User Support or Customer Service valuable
• Zendesk experience preferred
• High Dutch level (oral & written); fluent in Spanish or English
• Strong planning, organizing, prioritizing and multitasking
• Excellent communication and interpersonal skills
• Must reside in Spain

🎁 Benefits

• Home office
• Great work environment with a young, international team
• Possibility to receive part of salary in advance by Payflow
• 40% discount on Fever events and experiences
• Health Insurance
• Gympass Membership