Customer Service Agent: Dutch (morning shift)

📋 Description

• Customer Service via email, phone or social media to resolve incidents.
• Manage incoming calls and chats and customer inquiries.
• Provide accurate information using the right tools.
• Handle complaints with solutions and follow up to resolution.
• Follow procedures, guidelines, and policies.
• Take the extra mile to engage customers and resolve issues.

🎯 Requirements

• High Dutch level (oral & written) and fluent in English.
• Fluent in Spanish or Portuguese.
• Previous experience in User Support or Customer Service.
• Zendesk experience is preferred.
• Strong communication and interpersonal skills.
• Able to multitask and stay organized under pressure.

🎁 Benefits

• Home office
• Great work environment with an international team
• Advance salary option via Payflow
• 40% discount on Fever events and experiences
• Health Insurance
• Gympass Membership