Customer Service Agent: French (morning shift)

📋 Description

• Provide customer service via email, phone, or social media to resolve incidents
• Manage incoming calls and chats and customer inquiries
• Provide accurate information using the right methods/tools
• Handle customer complaints with solutions and follow up to resolve
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

🎯 Requirements

• High French level (oral & written) and fluent in Spanish or English
• Previous experience in User Support or Customer Service
• Zendesk experience preferred
• Strong planning, organizing, prioritizing and multitasking
• Excellent communication and interpersonal skills
• Candidates must reside in Spain

🎁 Benefits

• Home office (100% remote position)
• Great work environment with an international team
• Payflow: option to receive part of your salary in advance
• 40% discount on Fever events and experiences
• Health Insurance
• Gympass Membership