Customer Service Agent: French (morning shift)

📋 Description

• Schedule: 8:00–17:00, 5 days/week, 1 hour break.
• Provide customer service via email, phone or social media to resolve incidents.
• Manage incoming calls and chats and customer service inquiries.
• Provide accurate information using the right methods/tools.
• Handle complaints, offer solutions, follow up to ensure resolution; keep records.
• Follow procedures, guidelines, and policies.

🎯 Requirements

• Experience in user support or customer service.
• High level of French (oral and written) and fluent in English, Spanish or Portuguese.
• Planning, organizing, prioritizing and multitasking.
• Excellent communication and interpersonal skills.
• Detail-oriented, reliable and adaptable to change.

🎁 Benefits

• Home office
• Great work environment with a young, international team
• Payflow salary advance option
• 40% discount on Fever events and experiences
• Health Insurance
• Gympass Membership