Customer Service Agent: German (11:00am - 20:00pm)

📋 Description

• Customer Service by e-mail, phone or social media for solving any incidents generated
• Managing incoming calls and chats and customer service inquiries
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

🎯 Requirements

• Previous experience in User Support or Customer Service positions are highly valuable
• Previous experience using Zendesk is preferred
• High German level (oral & written) and fluent in English, Spanish or Portuguese
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks
• Have good communication and interpersonal skills
• Are a solution-oriented and reliable professional

🎁 Benefits

• Home office
• Great work environment with a young, international team of talented people to work with!
• 40% discount on all Fever events and experiences
• Health, Dental and Life Insurance
• Meal & Transport allowance
• Spanish lessons