Customer Service Agent: German (morning shift)

📋 Description

• Handle customer service via email, phone, and social media.
• Manage incoming calls and chats and respond to inquiries.
• Provide accurate information using the right tools and processes.
• Resolve complaints, offer solutions, and follow up.
• Maintain records of interactions and update customer accounts.
• Follow procedures and policies; engage customers to help.

🎯 Requirements

• Previous experience in User Support or Customer Service.
• Experience using Zendesk is preferred.
• High German (oral/written) and fluency in English, Spanish or Portuguese.
• Skilled at planning, organizing, prioritizing and executing tasks.
• Good communication and interpersonal skills.
• Detail-oriented with strong time-management and reliability.

🎁 Benefits

• Home office
• Great work environment with an international team.
• Possibility to receive part of your salary in advance via Payflow.
• 40% discount on Fever events and experiences.
• Health Insurance
• Gympass Membership