Customer Service Agent: Italian (11:00 - 20:00)

📋 Description

• Customer Service by phone, e-mail or social media for solving any incidents generated daily. All
• Managing and efficiently handling incoming calls and chats will be a critical aspect of this role
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

🎯 Requirements

• Previous experience in User Support or Customer Service positions are highly valuable.
• Previous experience using Zendesk is preferred.
• High Italian level (oral & written) and fluent in Spanish or English
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
• Have good communication and interpersonal skills.
• Are a solution-oriented and reliable professional.

🎁 Benefits

• Home office (100% remote position
• Great work environment with a young, international team of talented people to work with!
• 40% discount on all Fever events and experiences
• Health, Dental and Life Insurance
• Gympass Membership
• Meal allowance