Customer Service Agent: Italian (morning shift)

📋 Description

• Customer service via phone, email, or social media to resolve incidents.
• Manage incoming calls and chats to ensure high-quality communication.
• Provide accurate information using the right methods/tools.
• Handle customer complaints and follow up to ensure resolution.
• Follow procedures, guidelines, and policies.
• Work schedule: 8:00 am - 16:00 pm with 30 minute break.

🎯 Requirements

• Previous experience in User Support or Customer Service.
• Experience using Zendesk preferred.
• High Italian level and fluent in Spanish or English.
• Strong planning, organizing, prioritizing and multitasking.
• Excellent interpersonal and communication skills; decisive and organized.
• Candidates must reside in Spain.

🎁 Benefits

• Home office
• Great international team environment
• Salary in advance via Payflow
• 40% discount on Fever events and experiences
• Health Insurance
• Gympass Membership