Customer Service Agent: Portuguese (mid shift)

📋 Description

• Customer service via email, phone or social media to resolve incidents.
• Manage incoming calls and chats and respond to inquiries.
• Provide accurate information using the right tools.
• Handle complaints, offer solutions, and follow up to resolve.
• Follow procedures, guidelines, and policies; keep records of interactions.
• Work schedule: mid shift 6am-2pm, 5 days/week, 30 min break.

🎯 Requirements

• High Portuguese level (oral & written) and fluent in English
• Customer service or user support experience
• Zendesk experience preferred
• Strong communication and interpersonal skills
• Excellent planning, organizing and multitasking
• Detail-oriented and reliable

🎁 Benefits

• Home office
• Great work environment with a young, international team
• Payflow salary advance option
• 40% discount on Fever events and experiences
• Health Insurance
• Gympass Membership