Core Customer Service
Accurately answer phone calls and emails from customers who need assistance with troubleshooting
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team KPIs

🎯 Requirements

Excellent internet for video calls
Ability to work on the US time zones (non-negotiable)
Excellent English, including understanding of a wide array of idioms (assessed via written, phone
2 years in a Customer service role (Phone)

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