Customer Service Associate (24/7)

📋 Description

• Resolve customer queries via phone, email and chat related to products, promotions and accounts on
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer queries and complaints to provide speedy, appropriate solutions and alternatives.
• Identify and assess customers’ needs to achieve satisfaction.
• Emphasize customer retention and, when needed, proactively contact customers to enhance the
• Record all customer interactions accurately and confidentially within the provided systems and

🎯 Requirements

• Fluent in English.
• Available to work on shifts, including late hours and night shifts.
• Excellent communication and multitasking skills.
• Strong computer literacy.
• Proactive, resourceful problem solver who takes the initiative.
• Team player who is open to sharing knowledge and supporting colleagues.

🎁 Benefits

• Performance bonuses and ample opportunities for internal growth.
• Comprehensive health and dental insurance plans, life insurance, MultiSport card, employee
• 25 days of paid annual leave.
• Company-sponsored seminars, training programs, social activities, and events.
• Additional bonuses such as newlywed, and baby bonuses.