Customer Service Associate 24/7

📋 Description

• Resolve customer queries via phone, email and chat related to products, promotions and accounts on
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer queries and complaints to provide speedy, appropriate solutions and alternatives.
• Identify and assess customers’ needs to achieve satisfaction.
• Emphasize customer retention and, when needed, proactively contact customers to enhance the
• Record all customer interactions accurately and confidentially within the provided systems and

🎯 Requirements

• Are fluent in English.
• Are available to work on shifts, including late hours and night shifts.
• Have excellent communication and multitasking skills.
• Possess strong computer literacy.
• Are a proactive, resourceful problem solver who takes the initiative.
• Describe yourself as a team player who is open to sharing knowledge and supporting colleagues.

🎁 Benefits

• Performance bonuses.
• Ample opportunities for internal growth.
• Comprehensive health and dental insurance plans.
• Life insurance.
• MultiSport card.
• Employee assistance program.