Inquiry management (inbound and outbound): Provide support to our users and drivers by answering
Handle customer and driver complaints: Provide appropriate solutions and alternatives within the
Match supply and demand: Monitor Lalamove daily operations activities and pro-actively engage
Understand and follow the company procedures: Provide accurate, valid and complete information by

🎯 Requirements

A go-getter, and problem solver mindset to proactively customize solution for each customer needs
Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and situations
Good written and verbal communication skills to communicate accurately within our customers
Ability to multitask, prioritize, and manage time effectively
Willingness to work weekends, early mornings, late nights, and occasional holidays
Trilingual; Mandarin, English & Bahasa Malaysia - would be an added advantage

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