Customer Service Associate

📋 Description

• Respond to customer inquiries via email, chat, text, or phone promptly
• Resolve issues accurately while following policies and standards
• Maintain detailed, accurate documentation in tickets and systems
• Ensure ownership of conversations, including follow-ups and handoffs
• Meet or exceed performance metrics (QA, response time, resolution, tickets per shift)
• Collaborate with cross-functional teams to support customer needs

🎯 Requirements

• At least 1.5 years of experience in customer support, client services, or a similar customer-facing role
• Comfortable working in a fast-paced, metrics-driven environment
• Strong written communication skills with the ability to maintain a professional brand voice
• Basic data and system navigation skills (CRM, ticketing systems, spreadsheets)
• Ability to work independently while knowing when to escalate

🎁 Benefits

• 2-month paid Sabbatical for eligible employees
• Work From Home / Remote role
• Startup-focused team culture with opportunities for growth