Customer Service Associate

📋 Description

• Respond to inquiries via email, chat, text, and phone.
• Resolve issues accurately while following policies and service standards.
• Maintain clear, detailed documentation in tickets and internal systems.
• Own conversations from start to resolution, including follow-ups.
• Collaborate with cross-functional teams to support customer needs.

🎯 Requirements

• Bachelor’s degree in Marketing, Communications, Business, or related field
• Minimum of 1 year of experience in customer support or similar role
• Strong written communication and professional brand voice
• Comfortable working in a fast-paced, metrics-driven environment
• Basic data and system navigation skills (CRM, ticketing systems, spreadsheets)

🎁 Benefits

• Work From Home / Remote
• 2-month paid Sabbatical for eligible employees
• Fresh Prints does not charge any money during the hiring process
• Equal opportunity employer