Customer Service Associate

📋 Description

• Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional
• Resolve customer issues accurately while adhering to company policies and service standards
• Maintain detailed and accurate documentation in tickets and internal systems
• Ensure proper ownership of customer conversations, including follow-ups and handoffs
• Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets
• Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer

🎯 Requirements

• At least 1.5 years of experience in customer support, client services, or a similar customer-facing
• Comfortable working in a fast-paced, metrics-driven environment
• Strong written communication skills with the ability to maintain a professional brand voice

🎁 Benefits

• 2-month paid Sabbatical to eligible employees