Customer Service Associate

📋 Description

• Respond to customer queries through written support channels in a timely and professional manner
• Review and understand customer enquiries to identify needs and provide appropriate information or
• Resolve routine customer queries and issues in line with company procedures
• Escalate complex, sensitive or unresolved queries to appropriate colleague or team
• Keep customers informed of progress of their queries
• Maintain accurate records of customer interactions and actions taken

🎯 Requirements

• Basic understanding of customer service principles and positive customer experience
• Understanding of clear, professional and appropriate written communication with customers
• Basic knowledge of digital systems and online communication tools
• Understanding of following defined procedures when resolving queries
• Awareness of data protection, confidentiality and secure handling of customer information
• Understanding when to escalate customer queries

🎁 Benefits

• Competitive salary
• Bonus scheme
• Sickness coverage 100% up to 15 days/annum
• Cafeteria annual budget
• Health insurance including dental coverage
• Enhanced paternity leave 4 weeks paid